"Not informed of cancellation"

About: Lagan Valley Hospital / Regional Day Procedure Unit

(as the patient),

I was supposed to have had an appointment for day procedure in Lagan Valley Hospital .

I rang LVH just to confirm the time as I was quite anxious. I was transferred 4 times to different people. The last time it was a member of staff in the booking centre who informed me that this appointment was cancelled.

I had no notification of this, they then tried to pass this off as though it was just like sweeping it under the rug. They also mentioned that I would be referred back to the southern trust and receive an appointment in due course.

I feel completely let down and my emotional and mental wellbeing has being greatly affected by this. I was led to believe I was getting this procedure done and was never contacted in any form to say otherwise. I found out that the reason was for an underlying medical issue that partly the reason why I was getting this procedure.

I have two young children, whom I am unable to be left alone with because of me always falling asleep. I am always tired and have a poor quality of life. Falling asleep whether I am at work, home or out anywhere.

At the moment I am on the cliff edge, and seriously struggling with it. I have severe mental health issues which is detrimentally impacted on my health and wellbeing.

I am deeply bewildered on how this can be cancelled and why was I never informed or made aware.

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Responses

Response from Jacqueline Engelen, Surgical Manager, Surgery - Anaesthetics, Theatres & ICU, South Eastern Health & Social Care Trust 2 weeks ago
Jacqueline Engelen
Surgical Manager, Surgery - Anaesthetics, Theatres & ICU,
South Eastern Health & Social Care Trust
Submitted on 23/12/2024 at 15:25
Published on Care Opinion at 15:25


RTMH

I apologize that this incident has happen to yourself

I am not sure which department they had put your phone call through to and it is regrettable that you had to be transferred 4 times just to find out your procedure was cancelled

I apologize again that you feel let down and this has effected your mental health

I would like to investigate this further and try to obtain a more detailed explanation for yourself for some clarity

If you could contact me on my contact details below I can investigate the incident further

best wishes

Jacqui Gracey (Engelen)

Surgical Manager

LVH RDPC

jacqueline.engelen@setrust.hscni.net

07890022388

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