"GP OOH call handler"

I had to call the Downe/Lisburn area GP OOH yesterday and was asked for my address, which is standard practice. However, when the call handler noticed that my daytime GP is based outside of the area (although I live in the GP OOH area), they rudely informed me that they didn’t recognise that GP; and they weren’t one of ours. This attitude felt especially dismissive, as if my GP’s location somehow was an issue to seek medical advice and the call handler clearly wasn’t happy that my GP was from a certain location. There is nothing wrong with a GP being based in another area, as long as I live in the GP OOH area. To add insult, after providing all my details and being advised that I would receive a phone call from GP, I politely thanked the call handler and said bye. Instead of them saying goodbye, they simply hung up without saying anything. This behaviour was not only rude but also a poor start to seeking medical advice.