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"They really made a difficult time much more manageable"

About: University Hospital Wishaw / Gynaecology (Ward 13)

(as the patient),

I was transferred from Hairmyres to Wishaw to have a drain inserted into my stomach, I was extremely anxious however the staff in the ward were so reassuring and attentive it made me feel at ease. I stayed in ward 13 for just under a week and it is such a lovely ward. The nurses were fantastic, the nurse supports and domestics were all amazing, so helpful and friendly nothing was too much hassle for them. Dr Hassan was the doctor I saw and he was so reassuring and explained everything very well, his team each day were all profession and friendly and made you feel like you were in good hands. 

I was admitted again for a second time for another drain around 4 weeks later Pauline called and advised when a bed was avaliable rather than me having to wait in a waiting room and being uncomfortable for hours which I thought was very kind and caring of her.

The staff are so busy in this ward but nothing is ever too much hassle to them when you ask, even when leaving Isobel carried my bags for me when my sister couldn't get parked to help me. The bed bay I was in was throughly cleaned daily and was always immaculate.

I would like to thanks the staff on ward 13 for all of their support and care , they really made a difficult time much more manageable.

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Responses

Response from Karen Donnelly, Business Support Manager, Surgical & Critical Care / Gynaecology, NHS Lanarkshire 3 weeks ago
Karen Donnelly
Business Support Manager, Surgical & Critical Care / Gynaecology,
NHS Lanarkshire
Submitted on 05/01/2026 at 10:03
Published on Care Opinion at 10:03


Thank you very much for taking the time to share your kind and thoughtful feedback about your care on Ward 13 at Wishaw General Hospital.

We are delighted to hear that the staff were able to reassure you and help put you at ease during what we understand was an anxious and difficult time. Your comments about the nurses, nurse supports, domestic staff, and medical team are greatly appreciated and will be shared with everyone involved.

We are especially pleased to hear your positive feedback regarding Dr Hassan and his team, as well as Pauline and Isobel, whose kindness and professionalism clearly made a meaningful difference to your experience. It is also encouraging to know that the cleanliness of the ward and the attentiveness of the staff contributed to your comfort during your stay.

Your words are incredibly valuable to our team and serve as a reminder of the importance of compassionate, patient-centred care. Thank you once again for your lovely message and for recognising the hard work of our staff.

We wish you all the very best for your continued recovery.

Kind regards,

Karen Donnelly

Business Support Manager

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