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"The service I have received"

About: Adult Health & Support Services / Occupational Therapy

(as a service user),

I have seen OT Richard for almost a year, when I first joined the service I was in a very dark and damaging place in my life. The service he provided is exactly what I needed. I have since then grown and become more confident and optimistic. I am now able to achieve my goals, some of which I never thought possible. I always had things holding me back and he helped me through it all he gave me my life back. I shared things with him that I never would have ever spoken about to anyone he helped me open up and supported me through all my struggles, helping me build a life for myself, giving me a purpose to live again. I will always be grateful for everything that he did for me and I will never let anything hold me back again I will keep pushing forward because of his help. 

I recently had my last day of seeing him because we both felt that it was my time to go on by myself because I achieved so much in the time I spent with him. This is exactly the experience people like me should feel. I was never judged. I never felt like I had to hold anything back. I suffer from anxiety and that was a massive barrier for me. I haven’t had the best experience with adults all through my life, I was always let down, but the respect I received from Richard made me into a better man, a better person.

I thank you will all my heart.

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Responses

Response from South Lanarkshire University Health and Social Care Partnership 5 days ago
South Lanarkshire University Health and Social Care Partnership
Submitted on 18/03/2026 at 09:59
Published on Care Opinion at 10:22


Dear septembermq64,

Thank you so much for sharing such a heartfelt account of your experience. Your words reflect an incredible journey, and it’s inspiring to hear about the strength, courage, and determination you have shown over the past year.

It’s wonderful to know that the support you received from Richard made such a meaningful difference at a time when you needed it most. Feeling able to open up, be honest, and speak about things you had never shared before is a testament not only to the safe and respectful space he created, but also to your own bravery in facing challenges head‑on.

Thank you for expressing such gratitude and for recognising the positive impact of the relationship you built with Richard. We are truly glad that this has been your experience with the service. We will be sure to pass on your kind feedback to Richard.

We wish you all the very best.

Kind Regards.

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