"human and personal approach"

I was very nervous about my appointment as at 55 I was apprehensive at the thought of needing a replacement hip so early. Dr Elmeligy sat and talked to me about why I was there and then took me to see my X-ray. He was very kind, took the time to listen to me and explain the results. He spoke in a clear manner and in language I understood, no jargon. I felt comfortable and had every confidence in him. The most significant thing he said was that my X-ray suggested an immediate replacement but that they do not operate on X-rays but people and after speaking to me he felt it unnecessary, showing a human and personal approach.