Responding to Stories

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Register for online webinar

How to Respond Well - The Basics!

Dates:

📅 Monday 23rd February 2026 @ 2pm-2.45pm - REGISTER

📅 Wednesday 29th April 2026 @ 11am-11.45am - REGISTER

Webinar Content

In this webinar we will look at the research on what makes a good response and share the best practice framework to help you feel confident writing responses. This will include discussing what you think people might want from a reply, showing feedback has an impact of service delivery and service improvement, and all the practicalities for posting a response on the Care Opinion site.

This session is great for new responders.

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Register for online 'Subscriber Chat'

The Human Touch in an AI Age - A Deeper Dive into Responses on Care Opinion

This session continues our Subscriber Chat series, bringing together Care Opinion subscribers who respond to stories or support others to do so. It’s an opportunity to reflect on current practice, share experiences, and explore how responses can better support connection, improvement, and trust.

During the session, we’ll:

Discuss the growing use of AI, including its potential benefits, limitations, and risks
Explore the balance between personal, human responses and organisational voice
Share practical tips for maintaining quality, compassion, and learning in your responses

📅Wednesday 24th June 2026 @ 11am - 12pm - REGISTER

Recorded webinars

How to Respond Well Webinar: Watch the recording from a previous session HERE

Responding to critical stories on Care Opinion Webinar: Watch the recording from a previous session: HERE

Impactful Responding Workshop: Watch the recording from a previous session HERE

From good to great: Master the techniques of delivering thoughtful, impactful responses in any situation! This workshop will give you the tools to improve your response skills and confidently reply to even the most challenging feedback. Learn to craft responses that resonate and leave a lasting impression. As this is a workshop, be prepared to bring your thoughts, ideas and experiences with you!