What can you expect from the support team at Care Opinion?
The support provides direct support to the Executive and Operational leads:
- Getting your services and staff set up on the Care Opinion platform.
- Providing initial training and orientation to subscription administrators.
- Providing further staff training, up to the limits set out in your subscription agreement.
- Directing you to online information which can help or inspire you.
- Undertaking technical tasks on the platform where necessary to ensure your subscription runs smoothly (e.g. service tree updates).
- Subject to the level of demand on our support team, we will also provide ad hoc advice and assistance in using and getting impact from Care Opinion.
What can you not expect from the support team at Care Opinion?
Task which are not within the support team’s role include:
- Undertaking tasks on the Care Opinion platform which you could undertake for yourself.
- Collecting or analysing data beyond that collected or analysed via the platform.
- Organising meetings of your staff.
- Attending meetings with your staff without the Executive or Operational Lead present.
- Supporting your staff to use the Care Opinion platform. Staff will be referred back to the operational lead and/or Care Opinion training materials or sessions.
Support structure
The diagram below shows how the Care Opinion support team supports your Executive and Operational Leads to support wider staff at your organisation.
Your Operational lead will be the first point of contact within your organisation for help using Care Opinion. Care Opinion will refer any support requests directly from staff back to the Operational lead.
