Care Opinion

Poor service

Posted By David1234

"Poor service"

About: Aconbury North

(as the patient),

I had to wait at the reception for 10 minutes before anyone turned up to register me. Staff were visible but wouldn't come to the window. There was a queue of 3 people before anyone came back to the desk.

More about:
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Responses

Response from Senior Administrator / Data & IT Lead, Worcestershire Integrated Sexual Health (WISH), Herefordshire and Worcestershire Health and Care NHS Trust 2 weeks ago
We have made a change
Herefordshire and Worcestershire Health and Care NHS Trust

Submitted on 23/10/2024 at 11:31
Published on Care Opinion at 12:01

Hello David1234,

Thank you for taking the time to feedback from your visit.

It is frustrating to not feel acknowledged or attended to when you first arrive at a clinic and I am sorry our short staffing has impacted on your initial experience.

I have asked the Clinic Lead to highlight your comments with all staff and to communicate with arrivals no matter what their role is as I think this may have helped in this situation. More effort with attentive timekeeping will also improve the smooth running of clinics and will be a positive for both staff and clients.

Best wishes,

Jo

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