Care Opinion

My Stay in Cloughreagh House

Posted By Cloughreagh

"My Stay in Cloughreagh House"

About: Cloughreagh House

(as a service user),

I came to Cloughreagh from my stay in Hospital. I had a fall at home and had head injury  and UTI . I really enjoyed my stay in Cloughreagh House. the staff were Brilliant. Nothing was too much trouble and if i had any concerns the staff were there to listen and help sort my concerns out.

The food in Cloughreagh was excellent  and there was always an alternative if you didn't like what was on the Menu .The Activities was Brilliant and you always had a good laugh with the staff and other service users. The activities really lifted your spirits.

i was sad to be going home but the staff done an excellent Job getting my confidence built up to prepare me for going home 

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Responses

Response from Kate McBeth, Residential Care, Adult Community Services Directorate, Southern Health and Social Care Trust 2 weeks ago
Kate McBeth
Residential Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 30/10/2024 at 15:59
Published on Care Opinion at 15:59

Thank you for taking the time to share your Cloughreagh story on Care Opinion. I am delighted to hear that you had such a positive experience and that collectively as a team we played a key role in helping you to regain your confidence.. We understand that falls can really effect your confidence and can increase the fear of further falls. To enhance staff knowledge and understanding they undertake Falls Awareness training which is mandatory. My role as a manager is to carry out regular falls audits. This enables me to identify any trends or patterns. The outcomes of the audits are shared with the team and measures are put in place to reduce falls.

The aim of the ICS rehabilitation service is to work with Service users to help regain confidence and provide advice on falls prevention strategies.

Thank you for your lovely feedback on the food and activities provided by Cloughreagh staff, staff do work really hard to ensure each Service users' experience is enjoyable and unique to them.

I would like to take this opportunity on behalf of the team to wish you continued good health.

Kind regards

Kate Mc Beth

Manager

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